How To Become Customer Service For Newegg
Ever wonder who's on the other side of the phone when you call Newegg?
Newegg's customer service team is comprised of over 150 representatives who handle thousands of contacts per twenty-four hours. The squad has earned numerous awards over the years, including coming in 9th in the National Retail Federation Customers' Choice Awards last year as well as recognition by Computer Shopper equally one of the All-time Places to Shop Online for viii years in a row.
However, their job is non equally easy equally ane would imagine. Even before becoming a client service amanuensis, each person is put through a rigorous training program over the bridge of 2 months. After training, each representative starts out equally a client service amanuensis – the people who you lot first reach when you call Newegg's customer service line.
Something else that Newegg's customer service squad prides itself on is their positivity, team spirit and camaraderie. Every bit the Director of Client Service Sue Martin states, "Happy agents make happy customers." Martin believes in empowering each customer service amanuensis to think outside the box, making good decisions and making sure each customer has the nigh positive, personal experience that they can when they contact Newegg. For instance, below is a story where Customer Service Agent Giselle Gonzales was able to turn a negative experience into a positive feel with Newegg.
Giselle G., Client Service story
Giselle had a client who purchased a souvenir for her son. Since the package required a signature and the customer was at work, there were 3 failed delivery attempts which caused the package to be held at the shipping facility. The client drove over an hour to option upwards the package but when she arrived, she learned that the shipping company refused to release the package because she had listed her son as the "Transport To" proper name. She called client service and "yelled her caput off." Giselle stayed calm and compassionate. Giselle thought exterior the box and worked with logistics to contact the shipping carrier while she remained on the line with her customer. Everything worked out swell and her client was allowed to sign for the package inside a short corporeality of fourth dimension. When the customer got her packet, she totally turned effectually, became very cheerful, and offered to accept Giselle out to coffee – in Canada!
Something else that likewise sets Newegg aside from others is that we non just care for our customers, but also for our team members. The customer service department not only does monthly raffles and giveaways for employees, simply also has a spirit committee who will decorate your desk on special events and think of ways to keep the positive energy flowing.
Do you lot have any stories about working together with Newegg's client service to resolve a problem?
Source: https://www.newegg.com/insider/meet-neweggs-customer-service-team/
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